TERMS, CONDITIONS & REQUIREMENTS

Assessment Requirements:

Mandatory requirements for joining the membership for dog daycare, or booking a boarding service must be confirmed with a verbal or in person behaviour assessment and a trial day of daycare, and decided by Mimi based on each individual case.

Cancellation Policy & Cancellation Procedures:

Deadline for cancelling a class or private session is a week, and you can receive a refund if notice is received via email (7 days) prior to start of class or private session.
You can reschedule your classes or private session anytime before the 7 days.
Notifying us less than a week prior to start of a class or private session will not qualify for a refund. It's best to reschedule at that point, if we have an open spot.
You are responsible for your spot in daycare each week, up until you give notice to cancel your membership.

No-Show Fees:

No refund will be issued if you are a no show for a private sessions, and missing class.
No notice will not be refunded as the class has moved on to the next part of the program.
Speak to Mimi to see if she can get you instructions to catch up at home.
We require two weeks notice prior to the start of next months daycare start, if you want to change your days or cancel your membership.
You own your spots on your assigned days, and if you don't attend and pull a 'no show', your day will be lost.

Vaccination Requirements:

Proof of up-to-date vaccinations are required, including Rabies, DHPP (Distemper, Hepatitis, Parvovirus), and Bordetella. Leptospirosis is required if you take your dog hiking in the woods.
For the health and safety of our guests, all dogs must have up-to-date records for all vaccinations listed - no exceptions.
We do not accept home vaccinations or titer tests in lieu of vaccinations for any dogs. Vaccinations must be administered at least 48 hours prior to arrival under the guidance of a licensed veterinarian.
We prefer those vaccinations be administered 7 days prior to check-in for boarding and 2 days for attending daycare.

Grooming and Hygiene:

Your dog needs to be clean, brushed and free of knots and should smell clean. My home is open to the pack, so let's make sure its a comfy and inviting place.
To protect the dogs, as well as the furniture and floors in my home, please keep up with the grooming of your dogs' nails and any excessive hair on their pads, to keep them from slipping.
If I find the dog is overdue, I can refuse daycare for that dog until the dog is groomed and nails are done, and no refund will be offered for missed days.
Notice of this situation will be given first so you can rectify the problem.

Health & Safety:

Please inform us of any changes to your dog schedule, like a new dog park or a visit to another daycare, so we can monitor the dogs closely and communicate that to all our guardians.
If your dog is sick we need to be notified immediately so we can alert the pack guardians to look for sign of the same illness.
If we see a symptom show up, we will inform you immediately, and also let the other daycares know in order to protect all the dogs and their guardians in the community.
If your dog is suffering from diarrhea, or throwing up, please keep him or her home. Dog should be free of these symptoms for 2 days before coming back to the pack. You will not lose your days if you notify us.
Sick days should be made up the same month if possible, with some exceptions.
Dogs running a fever should stay home. Glossy eyes and a hot dry nose is an indicator of a fever. Dogs with a runny nose could be allergy related, but should be checked just in case.
Dogs with upset tummies should stay home to avoid spreading waste all over the daycare deck and pet beds, as charges can incur.

*By maintaining a good diet, and only giving your dog good quality dog food, not human food or excessive treats will lessen the chance of tummy upset. Raw pumpkin and over-cooked white rice cooked in broth can help get the tummy back to feeling good and ending the mess in just a couple of days. The tummy and intestines are sore and inflamed, so feeding them kibble at this time will only cause more acid to burn the system and cause even more of a mess.

Training & Behavioural issues:

Not training your dog could be reason for cancellation of daycare services.
You must exhibit calm assertive energy at drop and pickup time, as highly excited energy can be a trigger for most dog fights.
Constant barking is grounds for losing your spot. Larger commercial dog daycare centres allow for a lot of barking, but that is not the case here at our boutique home dog daycare. We have homes with families that surround us and the city bylaw does not allow for constant barking.
Bringing a highly excited dog into the pack is not safe. Rewarding the dog with petting or a 'praise' during highly excited energy will only validate that state, and that goes against our philosophy - that calm energy is the secret to a balanced and healthy pack. Anything else is unwelcomed.

Spay or Neuter:

Unaltered dogs, male or female, over the age of 1 years old will not qualify for membership. Male pups that start daycare early in their puppy stage can be unaltered, but when the hump drive starts, he will need to take a break and get altered to maintain his membership.
A female can attend up until there are obvious signs of a heat cycle approaching. She will need to stay home until it has passed and it is always wise to wait at least a month before spaying her, as you want all the pheromones to drain away, or she might be a victim of too much attention for the rest of her life.

Hours of Operation:

Our daycare hours are 6 am to 7 pm, with a structured day of supervised play, naptime and free play. Drop off ends at 10 am, so if you haven't dropped your dog off by then, do not show up and interrupt our morning routine.
Naptime is from 11 am to 1 pm. Do not disturb us during naptime. Some of our dogs arrive at 6 am and need their nap.
Our days are 13 hours long, so having a strict schedule is important not only to the dogs, but to Mimi the handler.
Our daycare closes at 7 pm. Any dog not picked up by closing that haven't called to arrange a pickup time will be booked in for an overnight and can be picked up after 6 am the next weekday morning and before 8 am, to not be charged with an additional day boarding charge.
Training classes are held on Tuesday and Wednesday evenings and on Saturday mornings here at the daycare.
Private sessions are available to be booked on Mon/Thu/Friday evenings, and Saturday afternoons between 1 pm and 10 pm.

Damages:

Damage to daycare property will be at the dog owner's expense. This does not include normal wear and tear.
Continuous destructive behaviour can result in loss of daycare spot with no refund on unused days. This includes boarding dogs.
Misrepresenting your dog or claiming your dog is potty trained and there is constant 'accidents' on the deck or in the Haus, there will be charges incurred to cover clean-up and supplies.

Deposits & Payment:

Deposit of 30% is required to secure a spot and full payment is due at the start of class, private session, in home boarding or board & train.
Your next months daycare invoice needs to be paid in advance by the last day of the month to maintain your membership in good standing.
We now have point of sale here at the daycare, so you can pay via debit or credit for your convenience.
We ask that credit card payments be made a couple of days prior to the last day of the month, as it takes a couple of days for our merchant services to deposit your payment into our account. Constant late payment can be cause for dismissal.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Any and all photos or media used or taken by Mimi is owned by The PupHaus, owner and operator, Mimi Jacobson CPDT/ABC.

To contact us for any questions you might have, please click the button below.