Cancellation Policy & Procedures:
Training and Behavioural
Accepted Payment Methods
We offer a variety of convenient ways to pay for services:
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Credit & Debit Cards: All major cards are accepted (Interac, Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay).
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Digital Wallets: Fast and secure tap-to-pay options including Apple Pay and Google Pay.
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Electronic Funds Transfer (EFT): Direct deposit or Interac e-Transfers to easily settle your balance from your bank.
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Cash: Traditional payment accepted for in-person transactions.
Billing & Payment Terms
To ensure a transparent and efficient service process:
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Deposits: A partial deposit is required upfront to secure your booking.
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Payment Deadlines: All invoices are due prior to start of service or the start of a new month for members.
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Installment Plans: For larger, ongoing services, flexible milestone-based payment plans are available.
Cancellation Policy & Procedures:
Deadline for cancelling a private session can receive a refund if notice is received via email within 48 hours of start of the private session. You can reschedule your private session anytime before the 48-hours, or you will not qualify for a refund.
Deposits & Payment: Deposit of 30% is required to secure a spot and full payment is due at the start of private session, in home boarding or board & train. If you need to cancel your boarding or board & train, a refund will be issued if the notice comes in writing via an email, and it is received 30 days prior to start date.
Vaccination Requirements: Proof of up-to-date vaccinations are required, including Rabies, DHPP (Distemper, Hepatitis, Parvovirus), and Bordetella. Leptospirosis is highly recommended if you take your dog on hikes or forest walks.
Assessment Requirements: Mandatory requirements for booking any service must be confirmed with a verbal or in person behaviour assessment, or a trial day for daycare and boarding services, and decided by Mimi based on each individual case. Read our full Terms & Requirements page for all the details on our company.
DAYCARE AND BOARDING
Accepted Payment Methods
We offer a variety of convenient ways to pay for services:
-
Credit & Debit Cards: All major cards are accepted (Interac, Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay).
-
Digital Wallets: Fast and secure tap-to-pay options including Apple Pay and Google Pay.
-
Electronic Funds Transfer (EFT): Direct deposit or Interac e-Transfers to easily settle your balance from your bank.
-
Cash: Traditional payment accepted for in-person transactions.
Billing & Payment Terms
To ensure a transparent and efficient service process:
-
Deposits: A partial deposit is required upfront to secure your booking.
-
Payment Deadlines: All invoices are due prior to start of service or the start of a new month for members.
-
Installment Plans: For larger, ongoing services, flexible milestone-based payment plans are available.
📋 Board & Train
Cancellation Policy
Because our Board & Train programs are highly exclusive and limited to 1 dog at one time, we strictly limit bookings to ensure your pup gets dedicated, 24/7 care. When you book a spot, that slot is permanently reserved for your dog and turned away from other clients.
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Deposits are Non-Refundable: A $30% non-refundable deposit is required at the time of booking to secure your dog’s scheduled dates.
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Cancellations 14+ Days Notice: If you cancel your reservation 14 days or more before the scheduled start date, your deposit may be credited toward a future rescheduled training date within 6 months.