Cancellation Policy & Procedures:
Training and Behavioural
Accepted Payment Methods
We offer a variety of convenient ways to pay for services:
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Credit & Debit Cards: All major cards are accepted (Interac, Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay).
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Digital Wallets: Fast and secure tap-to-pay options including Apple Pay and Google Pay.
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Electronic Funds Transfer (EFT): Direct deposit or Interac e-Transfers to easily settle your balance from your bank.
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Cash: Traditional payment accepted for in-person transactions.
Billing & Payment Terms
To ensure a transparent and efficient service process:
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Deposits: A partial deposit is required upfront to secure your booking.
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Payment Deadlines: All invoices are due prior to start of service or the start of a new month for members.
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Installment Plans: For larger, ongoing services, flexible milestone-based payment plans are available.
Cancellation Policy & Procedures:
Deadline for cancelling a class or private session can receive a refund if notice is received via email within 48 hours of start of the class and private session. You can reschedule your classes or private session anytime before the 48-hours, or you will not qualify for a refund.
Deposits & Payment: Deposit of 30% is required to secure a spot and full payment is due at the start of class, private session, in home boarding or board & train. If you need to cancel your boarding or board & train, a refund will be issued if the notice comes in writing via an email, and it is received 30 days prior to booking start date.
No-Show Fees: No refund will be issued if you are a no show for a private sessions, and missing class without notice will not be refunded as the class has moved on to the next part of the program. Speak to Mimi to get instructions to catch up at home.
Vaccination Requirements: Proof of up-to-date vaccinations are required, including Rabies, DHPP (Distemper, Hepatitis, Parvovirus), and Bordetella. Leptospirosis is highly recommended if you take your dog on hikes or forest walks.
Assessment Requirements: Mandatory requirements for booking any service must be confirmed with a verbal or in person behaviour assessment, or a trial day for daycare and boarding services, and decided by Mimi based on each individual case. Read our full Terms & Requirements page for all the details on our company.
DAYCARE AND BOARDING
Accepted Payment Methods
We offer a variety of convenient ways to pay for services:
-
Credit & Debit Cards: All major cards are accepted (Interac, Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay).
-
Digital Wallets: Fast and secure tap-to-pay options including Apple Pay and Google Pay.
-
Electronic Funds Transfer (EFT): Direct deposit or Interac e-Transfers to easily settle your balance from your bank.
-
Cash: Traditional payment accepted for in-person transactions.
Billing & Payment Terms
To ensure a transparent and efficient service process:
-
Deposits: A partial deposit is required upfront to secure your booking.
-
Payment Deadlines: All invoices are due prior to start of service or the start of a new month for members.
-
Installment Plans: For larger, ongoing services, flexible milestone-based payment plans are available.
📋 Board & Train
Cancellation Policy
Because our Board & Train programs are highly exclusive and limited to 1 dog at one time, we strictly limit bookings to ensure your pup gets dedicated, 24/7 care. When you book a spot, that slot is permanently reserved for your dog and turned away from other clients.
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Deposits are Non-Refundable: A $30% non-refundable deposit is required at the time of booking to secure your dog’s scheduled dates.
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Cancellations 14+ Days Notice: If you cancel your reservation 14 days or more before the scheduled start date, your deposit may be credited toward a future rescheduled training date within 6 months.